Privacy Policy
Privacy Policy
Last updated: September 2026. This is a plain-language policy describing what we actually collect and how we use it — it has not been reviewed by a lawyer and is not a guarantee of compliance with any specific privacy law. It will be updated as the business grows (for example, before we introduce online payments or a customer database).
Who We Are
Tri-Cities Pet Care is a mobile dog-walking business serving Coquitlam, Port Coquitlam, and Port Moody, BC. This site is tricitiespetcare.com. For any privacy question, email info@tricitiespetcare.com.
What We Collect
When you submit a walk request through the Book Now form, we collect what’s needed to safely provide the service you’re asking about:
- About you: name, email, phone number, and general home/service address, plus your city.
- About your dog: name, breed, age, weight, sex, spay/neuter status, temperament and behaviour notes, leash reactivity, aggression or bite history, medical conditions, and medication.
- About the request: which service you’re interested in, service-specific details (e.g. vehicle comfort for Group Adventures), preferred start date, preferred day(s) and time window, and frequency.
- Logistics: whether someone is normally home, and a general access-arrangement category. We do not collect door codes, alarm codes, or lockbox combinations through the form.
- Emergency/veterinary contact: your vet or clinic name, and an emergency contact name and phone number.
- Anything else: optional notes, and whether you’re interested in future weekday availability.
- If you sign a Service Agreement: your full legal name, pet name(s), the service(s) you authorize, your consent selections (including photo/video marketing consent, and transportation consent where applicable), your electronic signature, the date and time you signed, and — for record-keeping purposes — the IP address the signature was submitted from.
We do not directly store full payment card details on our website. Payments are processed securely by third-party payment processors, including Stripe and PayPal, which may collect and process payment information in accordance with their own privacy policies.
How We Use It
Your request is sent as a notification email to info@tricitiespetcare.com so we can review your dog’s needs, confirm availability, and follow up with you personally. We use the information only to evaluate and respond to your request and to safely provide the service if it’s confirmed — we don’t use it for advertising, and we don’t sell it to anyone.
Where It’s Stored
Book Now requests are sent as a notification email, and are also saved as a private lead record in our internal booking system so we can track and follow up on requests — this record is only visible to Tri-Cities Pet Care staff and is never publicly accessible. If you sign a Service Agreement, the signed agreement — including your consent selections, electronic signature, signed timestamp, and the IP address it was submitted from — is stored as a permanent business record. Signed agreement records are never publicly accessible and are only visible to Tri-Cities Pet Care staff.
Who We Share It With
We don’t share your information with third parties, except the ordinary technical providers that run this website and deliver the notification email (our web host and email delivery). We don’t share it with advertisers or data brokers.
Cookies
This site doesn’t use marketing or tracking cookies. WordPress and our anti-spam protection may set minimal technical cookies needed to submit the form securely; these don’t identify you personally beyond your own submission.
Your Choices
You can ask us at any time what information we hold about you, or ask us to delete it, by emailing info@tricitiespetcare.com. We’ll respond personally — there’s no automated self-service tool for this yet.
Questions?
Contact us about this policy
Email info@tricitiespetcare.com. See also our Terms of Service.