Terms of Service
Terms of Service
Last updated: September 2026. This is a plain-language first version written for our current request-based service model — it has not been reviewed by a lawyer. It will be updated as the business grows.
Request-Based Booking
Submitting the Book Now form is a service request, not a confirmed booking. A booking is confirmed only once we’ve reviewed your request and contacted you personally. Submitting the form does not create a charge or a guaranteed appointment.
Service Confirmation
All new clients start with a free Meet & Greet or initial assessment. Small Group Walks and Group Adventures additionally require a compatibility assessment before a spot is confirmed. We may decline to confirm a service if we determine it isn’t a good fit for your dog, our schedule, or our route at that time.
Accurate Dog Information
You’re responsible for giving us accurate, complete information about your dog — temperament, behaviour history, medical conditions, medication, and any reactivity or aggression history — when you submit a request. Withholding safety-relevant information can affect our ability to safely provide the service and may result in a service being declined or ended.
Access Arrangements
You choose how we access your home for a walk (e.g. you’re home, someone else is home, or access is arranged separately) as part of your request. We do not collect door codes, alarm codes, or lockbox combinations through the booking form — any such details are arranged directly and separately, never in writing through the website.
Scheduling
Current regular availability is Saturday and Sunday; additional dates may occasionally be available and will be clearly offered where applicable. Scheduling is confirmed based on route, walker availability, and your preferred day, date, and time window — a preference submitted through the form is not a guarantee of that exact slot.
Cancellations and Rescheduling
We don’t currently have fixed cancellation or rescheduling fees. Specific cancellation terms for your booking are shared with you directly before you book, and we ask for as much notice as possible if you need to cancel or reschedule a confirmed walk.
Service Refusal or Suspension
We may refuse, pause, or end a service — including mid-walk, mid-group, or mid-adventure — if we believe it’s necessary for the safety of your dog, other dogs, our walker, or the public. This includes situations that only become apparent once a service is underway, even if they weren’t disclosed or known in advance.
Weather and Environmental Conditions
We may shorten, reschedule, or cancel a walk or Group Adventure due to unsafe weather or environmental conditions (extreme heat or cold, severe storms, poor air quality, unsafe road or trail conditions, and similar). We’ll make reasonable efforts to contact you if this affects a confirmed booking.
Group Adventure Participation
Group Adventures require a completed compatibility assessment, are subject to minimum participation and route/scheduling requirements, and are not instantly bookable. By requesting a Group Adventure, you consent to your dog being transported by vehicle as described on the Dog Walking and Pricing pages. We may decline or end a dog’s participation in a Group Adventure at any time for safety or compatibility reasons.
Payment
Submitting the Book Now form never creates a charge and does not collect payment information. Once your booking is confirmed and a final total (including applicable 5% GST) has been provided to you directly, you may pay that confirmed total using the secure PayPal link on our Pay for Your Confirmed Booking page. Other payment arrangements may also be offered directly. Please only use that page after your booking has been confirmed and you have your confirmed total and booking reference or dog name.
Taxation
Listed service prices are before GST unless otherwise stated. Applicable services are subject to 5% GST, charged in addition to the base price shown. Tri-Cities Pet Care (operated by LUOMINGSUN INVESTMENT COMPANY LTD.) is registered for GST/HST, registration number 799034228RT0001. This section describes our current tax treatment only and is not tax or legal advice.
Questions?
Contact us about these Terms
Email info@tricitiespetcare.com with any questions about these Terms of Service. See also our Privacy Policy.